DEVELOPING EFFECTIVE COMMUNICATION SKILLS TO DrivE high performance and efficiency
Effective communication is critical to reduce errors and ensure patients accurately understand your message. Inefficiencies brought about by miscommunication can occur in any department, and is often present between departments.
These inefficiencies stemming from a communication breakdown can result in negative outcomes such as;
- Poor employee productivity
- Lost revenue
- Low customer satisfaction
Effective communication requires that each individual listen and speak clearly. Eliminating all distractions and really listen. The goal is to seek true understanding of others and their feelings.
Self-awareness of communication tendencies will help individuals become more effective communicators. Awareness can also help to keep emotions under control and help us refrain from saying something we may later regret.
In a hospital related setting, poor listening and communication skills can make patients feel neglected, marginalized and impart confusion. This could lead to falling short of intended treatment results as well as poor HCAHPS scores.
Poor communication can also derail relationships, decrease team effectiveness and hinder the building of a strong organizational culture. Effective communication is one of the most critical skills that determines whether an individual or organization will achieve success.
The tactical communication skills that we teach involve many facets of the communication process. Observation (situational context, facial and body language), use of social awareness principles, and effective verbal and listening skills. It also focuses on the awareness of DiSC behavioral tendencies. Awareness of these individual tendencies allow us to choose an approach that will render the most effective results when we interact with others.
Contact us today for more information on how you can elevate your organizations’ communication with internal (peer to peer) as well as external (patient/family/community) customers.