Stephen Covey said it so well in habit #5 in “THE 7 HABITS OF HIGHLY EFFECTIVE PEOPLE”. “Seek first to understand, then to be understood”.
Listening to understand another’s view is vital to good communication. If we have empathy, we can then build a good base for effective, real communication.
See how this scene from Meet the Parents displays several levels of poor EI skills including a lack of concern to understand.
“No one cares how much you know, until they know how much you care”
– Theodore Roosevelt
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