Emotional Intelligence is widely accepted by organizations as essential in training leaders for success. It is also critical that those in non-leadership roles also work to develop these skills of self-awareness, self-management, social and relationship management so that they can become more productive in their jobs and help your organization reach its goals.
Emotional Intelligence (EI) plays a critical role in our relationships at work and within our social circles and families as well. Our skills in EI also intermingle with our communication skills to ultimately impact our abilities to build relationships and get along with others.
Scholars, researchers, psychologists, and neurobiologists all have contributed insights into the benefits of developing EI and the fact that those who test higher in EI outperform those who are lacking in this essential skill. If you are a leader, your EI skill level could very well make or break whether you will succeed. It has been shown that when one has a sufficient level of IQ (intelligence quotient) it is EQ (emotional quotient/EI) that sets the high performers apart from those who are lacking in those skills.
In the business world, how we present ourselves to the boss and our peers tells them something very important about who we are and whether we are someone they want to build a relationship with or work together with on the same team.
Fortunately, EI/EQ and effective communication skills are both something each of us can learn and develop. As you advance in your career, and especially into a leadership or management role, you can no longer succeed by just being smart and doing your job well. You must also develop a wide skill set of inter and intra-personal management capabilities.
Many, many, (yes many) people sabotage their career by simply thinking they could act however they wanted, whenever they wanted, for whatever reason but it often turns out very bad. Some were never promoted; some were fired, some were resented and shunned by peers due to their highly unprofessional and selfish behavior.
In any organization, poor EI skills among employees can mean subpar performance, low morale, high turnover, ineffective teams, unmet goals, lower revenues and never being able to become a “world class organization”.
In the healthcare industry, a high skill set in EI/EQ can build teams, drive effective nurse/physician interactions with patients and allow for more productive interactions within your organization.
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